A minimum of 2 adults is required to make a reservation.

Guests must provide their full name, email address, identification number, and phone number for reservation purposes.

Children under 18 years of age cannot make a booking without parental consent.

Guests should ensure their passport is valid for at least 6 months beyond its expiry date.

A non-refundable deposit of 50% is required upon confirmation of the booking.

The remaining balance must be paid no later than 30 days before the arrival date.

Full payment is due 30 days prior to the arrival date.

The itinerary is subject to change due to flight schedules or adverse weather conditions.

Sari Pacifica Travel & Tours Sdn Bhd is not responsible for any cancellations or changes due to war, riots, natural disasters, fire, adverse weather, or major thunderstorms before or during the trip.

Sari Pacifica Travel & Tours Sdn Bhd is not responsible for any delays or cancellations of flights that affect the entire trip.

Sari Pacifica Travel & Tours Sdn Bhd is not liable for any loss, damage, injury, incident, or unfortunate event during the trip.

Package prices do not include taxes, service charges, or other levies that may apply during the stay.

Cancellations made less than 30 days before the arrival date will incur a full charge (100% of the booking amount).

Cancellations made more than 30 days before the arrival date will be refunded 50% of the total booking amount.

In the case of a "No Show," guests will be charged the full booking amount.

Foreign guests are advised to apply for their visa before arriving in Malaysia.

A multiple entry visa is required for Malaysia.

A single entry visa is required for Thailand.

Guests are advised to prepare THB200 for the Tarutao National Park Fee, to be paid upon arrival at Satun Pakbara, Thailand Immigration.

Children aged 0–1 will stay free of charge throughout their stay.

Children aged 2–11 will be charged the child rate.

Children aged 12 years and above will be charged at the adult rate.